Skype for Business

This guide is for people who are new to Skype for Business and provides information on how to begin using it to communicate with colleagues. Skype for Business was formerly known as Lync but was re-branded under the current release name after Microsoft acquired Skype. It is a communications platform that allows you to interact with your contacts using instant messaging (IM), audio and video conversations, and Skype for Business Meetings.

Quick Reference Guides
(Downloadable Documents)


Skype for Business headset &
Phones Guide

Online Guides
Quick Intro

Quick video Introduction into Skype for Business

Features overview of Skype for Business

How to launch Skype for Business for first time

The Skype for Business Windows client should have been installed already on your computer and will be part of Microsoft Office package

  1. Click the Windows Start button at the bottom left of your screen
  2. Select All Programs > Microsoft Office 2013 > Skype for Business 2015

Or you can search for Skype for Business in window search box

Window 7 SFB



Basic Layout for SFB

View as PDF or [media-downloader media_id=”1257″ texts=”Download here “]

This is the main window. It’s where your contacts are listed–so it functions as the hub of all of your Skype for Business activities.

The Skype for Business Contacts window, diagrammed

If you click the IM button IM button , you’ll get the conversation window.

Tip: You can also just double-click a contact’s picture to open the conversation window and start an IM.

This is the conversation (IM) window.

Skype for Business IM pane, diagrammed

Click the happy face to add emoticons to your IM.

Skype for Business IM emoticons

And this is the meeting window

Skype for Business meetings window, IM pane, diagrammed

Skype for Business meetings window, meeting pane, diagrammed

Specific Features
Call Transfer

How to direct or blind transfer a Skype for Business call

View in PDF or [media-downloader media_id=”1262″ texts=”Download here”]

You can transfer a Skype for Business call to another person or number. For example, if you need someone else to handle the call, you can direct transfer to them. Or if you need to leave your office, but want to continue your conversation, you can transfer the call to your cell phone.

1.Click on the pop-up to accept the call.

pop up window

2. When you need to direct transfer , click on Call Control and select  Transfer

call controls

Call transfer

3. Search for the person you need to transfer and click transfer to finish.

transfer call to

Refer to below video for visual instruction





How to assist transfer a call in Skype for Business

View in PDF or [media-downloader media_id=”1260″ texts=”Download here”]

When transferring an incoming call to another person in Skype for Business, sometimes it is preferable to announce the call to the recipient before completing the transfer.

1.Click on the pop-up to accept the call.

pop up window

2. When you need to transfer a call, click on Call Control  and you can choose select “Hold”

Placing the call on hold is optional – the call will be automatically placed on hold when you make a new call to the intended recipient. However, it can feel more familiar to place the call on Hold yourself if you prefer

call controls

Call hold

A banner will display on the original conversation window showing that the call is on hold.


3. Make a new call to the intended recipient ( so that you can let them know who is waiting for them on call ) Open Skype for Business main window and search and call intended party

Type the name of the recipient in the search box, or find them in your Contacts List.

typing the name

4.Hover over their profile photo to reveal the options, then click the Call icon.

call icon

A new conversation window opens for the selected contact.
5.When you are ready to complete the transfer, click the Call Controls icon in either call window.

call controls
6.Select the Transfer icon – any open conversations are listed in the Transfer Call window.
7.Select the conversation with the intended recipient, then click Transfer.

choose a contact window

The call is transferred and you will be dropped out of the call – both conversation windows will close automatically. 


See below video for more visual instruction


Change greeting or Setup voicemail

Change SFB voicemail greetings
Windows Voicemail Setup

Click on link to View in PDF or [media-downloader media_id=”1184″ texts=”Download here”]

To set your voicemail message

1.Open skype for Business.

2.Select the Phone icon.

SFB dialpad

Voicemail Icon


This is the voicemail Icon


3. Click on voicemail icon to get the pull-down menu and select “Change Greetings”

Voicemail option Window

4.Call will be made to voicemail automatically, follow the voice prompts to set your voicemail greeting or change other settings if needed.

Mac Voicemail Setup

Click on link to view in PDF or [media-downloader media_id=”1174″ texts=”Download here”]

To set your voicemail message

1.Open Skype for Business.

2.Select the Phone icon.
Mac phone






















3.Click and hold key 1 on the dial pad that shows Voicemail icon

Voicemail IconVoicemail Icon


Mac phone voicemail






















4.Call will be made to voicemail automatically, follow the voice prompts to set your voicemail greeting.



Presence and IM in Skype for Business

Change Presence or IM

To be more detail information click View in PDF or [media-downloader media_id=”1247″ texts=”Download here”]

Below a short video showing information about Skype for Business Presence and IM.
Feel free to maximise the video to get a better experience .


Set up a Skype for Business meeting

Set up a Skype for Business meeting in Outlook