Ivanti software is an IT service Management tool that is used by Technology Services to facilitate, simplify and manage support to MIT staff and students.
To access Ivanti Service Management, go to the Ivanti portal via your favourite web browser.
The Ivanti portal will require you to login with your MIT login. Click on “Sign in with MIT” link.
When you change your MIT password, it will automatically be updated in Ivanti.
An incident is when equipment (laptops, projectors, etc.) or software do not function as expected.
You will need to log in to Ivanti then navigate to Technology Services templates and find the template related to the issue you are facing.
When completing the template, please fill in all the relevant questions asked as this will help Technology Services to understand, identify and resolve the issue quickly.
A service request is logged to request a particular service from Technology Services. Some example of service includes requests for IT equipment, requesting loan AV equipment or installing software.
You will need to log in to Ivanti then click on the template according to what you would like to log. It will prompt a popup for you to hit ‘Request’ and then fill in details required on the template for the job to be logged.