Advice & Tips for Students

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Does Technology Services support personal laptop issues ?

We encourage students to bring their own device, however it is the sole responsibility of the owner to ensure it is running well.

Ensure your device has;

  • Sufficent hard disk space
  • GHz processing speed
  • RAM
  • Antivirus

Technology Services is unable to provide assistance for problems on your devices such as;

  • Slow performance issues
  • Physical damage
  • Virus infections
  • Upgrades to hardware or software
  • Reimaging


Support for these personal device issues can be sought from P B Technologies Manukau branch. A special discount on repairs and purchases is provided as long as staff or student can produce a valid MIT ID card .

PB Tech Location :587 Great South Road, Manukau, Auckland



Does MIT sell antivirus software?


MIT does not sell antivirus software for personal computers or any other BYOD devices.

Free antivirus software is available from the following links; , ,



What is EndNote and where can I purchase it?

EndNote is the tool used by MIT Library to organise references for student assignments and research.

The library has provided referencing styles, filters and connection files to the databases they support using EndNote.

Access EndNote X7, X7.1 and X7.2

The computers in the Main Library have EndNote X7 installed.

The Main Library has EndNote X7, X7.1 and 7.2

CDs are available for students and staff to borrow for one week, so they can install on their home computers and BYOD devices.

Endnote X7 is compatible with Word 2007 and Word 2010 (Note: Word 2013 is only compatible with EndNote X7).

For systems and hardware requirements, please visit the official Endnote website.

If you are experiencing problems with installing EndNote, please contact the Technology Services Helpdesk, extn 7600 and press 2.

How do I update my cell phone and email details for the Password Reset tool ?

There are 2 ways to reset your password via;

  1. Text message
  2. Personal email

Note; If you have changed your cell phone number or  personal email address, you will need to contact your faculty so that they can update your details.

I have forgotten my password for the Leaner Portal, how do I reset it?

Technology Services is unable to assist with resetting your Learner Portal password.

You will need to contact Academic Registry at via email with the following details provided;

  • Full name
  • MIT username
  • Date of birth


How do I get support for Canvas?

For Canvas support you can contact canvas support : 0800 569 020

Canvas Guides

Chat with a Canvas Support







MIT Password Policy

It is recommended that you regularly change your MIT issued password.

Note that student passwords do NOT expire, but they must meet the following requirements;

You new password must be:

  • 9 characters long
  • Contain at least 1 lowercase letter
  • Contain at least 1 uppercase letter
  • Contain at least 1 digit
  • Contain at least 1 special characters (e.g. * ( ) . & – _ [ ] ` ~ | @ $ % ^ ? : { } ! ‘): 1
  • Your new password must not be identical to your old password
  • Must NOT contain your username or ID number
  • Must NOT contain your first or your last name


How to reset password via text message ?

Students can reset their password using MIT password reset tool

Below is quick instruction how to use the tool to reset password via text message

  1. Click on Reset your Password via text message as shown below

reset page

2. Please enter your username and click on continue

Reset text page

3. The page will display your cell phone number partially to protect your privacy.

If this is not your cell phone number please stop and register your current number with your faculty (approach reception or administration for updating your personal details)
If the number shown on the screen is the correct then click on continue.

4.You will receive a text message with a code number in a few seconds. Please be patient.
5.Please enter the same number on the screen. If you enter the wrong number it won’t proceed to the next step.

6.You should get the screen to enter a new password. Please follow the password policy to set up a new password.

How much does printing cost?

Printing Cost as follows:

A4 BW (single) = 10c per page
A4 BW (duplex) = 16c (8c per side)

A4 Colour (single) = 50c per page
A4 Colour (duplex) = 80c (40c per side)

A3 BW (single) = 20c per page
A3 BW (duplex) = 32c (16c per side)

A3 Colour (single) = $1.00 per page
A3 Colour (duplex) = $1.60 (80c per side)


How to Contact Technology Services

Technology Services is located at NB Block, Gate 12, North Campus, Otara Rd, Otara, Auckland

Our Phone and Walk-in Support Hours are as follows  :
Phone Us : 09 968 7600 Option 2
Email Us :

Opening Hours
Monday to Friday    7.30 am to 5.30 pm