{"id":91,"date":"2016-03-14T00:45:45","date_gmt":"2016-03-14T00:45:45","guid":{"rendered":"http:\/\/icts.manukau.ac.nz\/?page_id=91"},"modified":"2026-03-19T05:24:21","modified_gmt":"2026-03-18T17:24:21","slug":"heat-service-management","status":"publish","type":"page","link":"https:\/\/techservices.manukau.ac.nz\/index.php\/staff-guides\/heat-service-management\/","title":{"rendered":"Ivanti Service Management"},"content":{"rendered":"
What is Ivanti?<\/div>

Ivanti software is an IT service Management<\/a> tool that is used by Technology Services to facilitate, simplify and manage support to MIT staff and students.<\/p>\n<\/div><\/div>\n

How do I login to Ivanti?<\/div>

To access Ivanti Service Management, go to the Ivanti portal<\/a> via your favourite web browser.<\/p>\n

The Ivanti portal will require you to login with your MIT login. Click on “Sign in with MIT” link.<\/p>\n

\"\"<\/a><\/p>\n

When you change your MIT password, it will automatically be updated in Ivanti.<\/p>\n

 <\/p>\n<\/div><\/div>\n

When do I log a job as an Incident ?<\/div>

An incident is when equipment (laptops, projectors, etc.) or software do\u00a0not function as expected.<\/p>\n

You will need to log in to Ivanti then navigate to Technology Services templates and find the template related to the issue you are facing.<\/p>\n

When completing\u00a0the template, please fill in all the relevant questions asked as this will help Technology Services to understand, identify and resolve the issue quickly.<\/p>\n

 <\/p>\n

 <\/p>\n<\/div><\/div>\n

How do I log a job as a service request ?<\/div>

A service request is logged to request a particular service from Technology Services. Some example of service includes requests for IT equipment, requesting loan AV equipment or installing software.<\/p>\n

You will need to log in to Ivanti<\/a> then click on the template according to what you would like to log. It will prompt a popup for you to hit \u2018Request\u2019 and then fill in details required on the template for the job to be logged.<\/p>\n

 <\/p>\n

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