{"id":1917,"date":"2017-03-30T19:23:58","date_gmt":"2017-03-30T19:23:58","guid":{"rendered":"http:\/\/icts.manukau.ac.nz\/?page_id=1917"},"modified":"2017-03-30T19:23:58","modified_gmt":"2017-03-30T19:23:58","slug":"unblock-the-citrix-plug-in-message-when-opening-receiver-for-web","status":"publish","type":"page","link":"https:\/\/techservices.manukau.ac.nz\/index.php\/unblock-the-citrix-plug-in-message-when-opening-receiver-for-web\/","title":{"rendered":"“Unblock the Citrix Plug-in” Message when opening Receiver for Web"},"content":{"rendered":"

Symptoms or Error<\/h2>\n
\n
\n
\n

Windows and Mac OS X users cannot access desktops and applications from Receiver using\u00a0Google Chrome 37 or later. When a user opens Receiver\u00a0in the browser, the Unblock the Citrix plug-in<\/b>\u00a0message is displayed.<\/p>\n

\"User-added<\/div>\n<\/div>\n<\/div>\n<\/div>\n
\n
\n
\n

Solution<\/h2>\n
\n
\n
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To resolve the issue, unblock the Citrix Receiver plug-in pop-up in Google Chrome to access desktops and applications in Receiver when\u00a0using\u00a0browser. Complete the following steps to unblock the Receiver plug-in pop-up:<\/p>\n

    \n
  1. Right-click the blocked plug-in icon\u00a0in the address bar.\n
    \"User-added<\/div>\n<\/li>\n
  2. Select one of the following options:
    \nAlways allow plug-ins on<\/b> server_name
    \nOR
    \nRun all plug-ins this time<\/b><\/p>\n

    Alternatively browse to following address in your Chrome:
    \nchrome:\/\/plugins\/
    \nMake sure Citrix Plug-in is enabled<\/li>\n<\/ol>\n

    Note<\/b>:\u00a0It is important to have the latest version of Citrix Receiver installed on your operating system.If you are experiencing issues with Citrix Receiver for Windows, complete the following steps:<\/p>\n

      \n
    1. Run the tool (refer to\u00a0Receiver Clean-Up Utility<\/a>) to clean-up a corrupt or previous installation of Citrix Receiver.
      \nNote<\/strong>: If using Windows, go to\u00a0Control Panel<\/b> > Programs and Features<\/b> or Add\/Remove Programs <\/b>and ensure\u00a0<\/b>that the Citrix Receiver software is no longer present.<\/li>\n
    2. Restart your computer.<\/li>\n
    3. Download and install the latest Citrix Receiver. Refer to Citrix Receiver<\/a>.<\/li>\n
    4. Restart your computer and launch Receiver.<\/li>\n<\/ol>\n<\/div>\n<\/div>\n<\/div>\n
      \n<\/div>\n
      \n

      Problem Cause<\/h2>\n
      \n
      \n
      \n

      This issue may occur if\u00a0Citrix Receiver plug-in is blocked by Google Chrome browser.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

      Symptoms or Error Windows and Mac OS X users cannot access desktops<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_cbd_carousel_blocks":"[]","footnotes":""},"class_list":["post-1917","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/techservices.manukau.ac.nz\/index.php\/wp-json\/wp\/v2\/pages\/1917","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/techservices.manukau.ac.nz\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/techservices.manukau.ac.nz\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/techservices.manukau.ac.nz\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/techservices.manukau.ac.nz\/index.php\/wp-json\/wp\/v2\/comments?post=1917"}],"version-history":[{"count":1,"href":"https:\/\/techservices.manukau.ac.nz\/index.php\/wp-json\/wp\/v2\/pages\/1917\/revisions"}],"predecessor-version":[{"id":1918,"href":"https:\/\/techservices.manukau.ac.nz\/index.php\/wp-json\/wp\/v2\/pages\/1917\/revisions\/1918"}],"wp:attachment":[{"href":"https:\/\/techservices.manukau.ac.nz\/index.php\/wp-json\/wp\/v2\/media?parent=1917"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}