This gives quick information on Heat Management system that ICTS uses to log job or reports issues
A service request is logged to request a particular service from Technology Services. Some example of service includes requests for IT equipment, requesting loan AV equipment or installing software.
You will need to log in to MITHub then click on the template according to what you would like to log. It will prompt a popup for you to hit ‘Request’ and then fill in details required on the template for the job to be logged.
An incident is when equipment (laptops, projectors, etc.) or software do not function as expected.
You will need to log in to MITHub then navigate to Technology Services templates and find the template named : New Incident.
When completing the template, please fill in all the relevant questions asked as this will help Technology Services to understand, identify and resolve the issue quickly.
To access MITHub Service Management, go to the MITHub portal https://myservice.manukau.ac.nz/HEAT via your favourite web browser.
The MITHub portal will require you to login with your staff username and password. (Note; this is the same password that you use to login to MIT computers).
When you change your MIT password, it will automatically be updated in MITHub.
MITHub software is an IT service Management tool that is used by Technology Services to facilitate, simplify and manage support to MIT staff and students.