Does Technology Services support personal laptop issues?

Technology Services are able to assist when you are not able to access your applications e.g. Office365, Canvas etc. Please use the following contact details

For username, password or email enquiries call Tech Services on 0800 62 62 52.
For Canvas enquiries, including access to courses call 0800 569 020.
For Learner Portal please email the Learner Portal team at

Due to the nature of BYOD and students having their own personal devices, we are not able to support specific hardware and software issues e.g. physical damage, virus infections, upgrade or software purchases. You may be able to get assistance directly from the manufacturer or by visiting a service centre e.g. P B Technologies Manukau branch (Take along your student ID, as the repairer might offer a discount for current students).

Please visit our BYOD page, for recommendations and suggestions if you are thinking about buying a new device, or upgrading your current one.