How to assist transfer a call in Skype for Business

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When transferring an incoming call to another person in Skype for Business, sometimes it is preferable to announce the call to the recipient before completing the transfer.

1.Click on the pop-up to accept the call.

pop up window

2. When you need to transfer a call, click on Call Control  and you can choose select “Hold”

Placing the call on hold is optional – the call will be automatically placed on hold when you make a new call to the intended recipient. However, it can feel more familiar to place the call on Hold yourself if you prefer

call controls

Call hold

A banner will display on the original conversation window showing that the call is on hold.


3. Make a new call to the intended recipient ( so that you can let them know who is waiting for them on call ) Open Skype for Business main window and search and call intended party

Type the name of the recipient in the search box, or find them in your Contacts List.

typing the name

4.Hover over their profile photo to reveal the options, then click the Call icon.

call icon

A new conversation window opens for the selected contact.
5.When you are ready to complete the transfer, click the Call Controls icon in either call window.

call controls
6.Select the Transfer icon – any open conversations are listed in the Transfer Call window.
7.Select the conversation with the intended recipient, then click Transfer.

choose a contact window

The call is transferred and you will be dropped out of the call – both conversation windows will close automatically. 


See below video for more visual instruction